Description :
Kimberly Moore [email protected] Over 15 years Office Management, Administrative Support and Sales experience dedicated to achieving profitability and delivering outstanding customer service. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty, compassion and concern for my customers’ needs. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Willing to work weekends, all shifts and overtime. Interested in traveling up to 35%. An excellent communicator seeking a challenging position, with the opportunity for personal and professional growth. Experience Independent Contractor 5/2009 - Current Executive Administrative Services, Denver, CO • Coordinate transactions as needed with excellent organization and time management skills. • Assist upper management in establishing company objectives and company set up as needed. Logistics Director 4/2008 - 5/2009 Resort Transfer Services, Denver, CO • Hired by a group of investors to establish and manage new timeshare title transfer company. • Achieved profitability and $700,000 annual revenues within first 12 months. • Interviewed, managed and evaluated staff of 15+. Assistant to CEO, COO & CFO. • Used Leadership qualities to coach counsel and develop personnel. • Maintained low staff turnover through effective motivational management. • Skilled in resolving customer service issues and finding “Win Win” solutions. Supervisor - Transaction Coordination Department 1/2006 - 3/2008 Title America, Denver, CO • Provided real estate transaction/contract coordination services. • Interviewed, managed and evaluated staff. • Successfully processed over 500 transactions annually. • Achieved a 95% sales ratio on formal presentations. • Conducted over 35 classes per year for local Realtors. • Assisted in event planning of company presences at “Realtor Rally” and “CAR Convention”. • Skilled in cold-call sales, telemarketing, and presentation sales. Account Manager 6/2003 - 1/2006 First American Heritage Title Company, Denver, CO • Sales of title insurance. • Achieved 9% average annual sales growth. • Skilled in upselling additional products and services. • Generated 50% of all new business through referrals from previous satisfied customers. Supervisor - Transaction Coordination Department / Account Manager 1/2000 - 6/2003 North American Title Company, Denver, CO • Department Initiator. Responsible for marketing research, layout, email campaigns, brochures, trade shows & event coordination for entire department. • Worked directly with numerous Realtors, Buyers, Sellers, Mortgage Brokers, Title Companies, Inspectors and Appraisers. • Trained entire company of 250 staff. • Originally hired to create a new Transaction Coordination Department; later promoted to Account Manager. Supervisor - Transaction Coordination Department 2/1997 - 1/2000 Security Title Guaranty, Denver, CO • Hired to initiate Denver division of transaction coordination department. • Interviewed, managed and evaluated staff at 3 separate offices. • Responsible for marketing, sales, research, layout, tradeshow & event coordination. • Worked directly with numerous Realtors, Buyers, Sellers, Mortgage Brokers, Title Companies, Inspectors and Appraisers. Office Manager 9/1986 - 2/1997 Midwest Movers, Denver, CO • Responsible for all operational areas (advertising, sales, marketing, P/L, personnel, bookkeeping, purchasing, bids, contracts, inventory control, workplace safety, customer satisfaction). • Recruited, interviewed, hired, trained and managed 20 employees. • Provided residential and commercial moving services. Education and Credentials Licensed Notary Public - State of Colorado Licensed Real Estate Broker Associate - State of Colorado Licensed Title Producer - State of Colorado Certified Associate Project Manager (CAPM) (in progress) Tech Skills, Greenwood Village, CO (anticipated graduation 2010) A.A. Degree - Business Major Barnes Business College, Denver, CO 1993 Media Specialist Certification (9 Month Program) Looks Agency, Denver, CO 1992 A.A. Degree - Marketing Parks College, Denver, CO 1987 High School Diploma Abraham Lincoln High School, Denver, CO 1982 Computer skills include: Microsoft Office Suite (Outlook, Word, Excel & PowerPoint, Publisher, One Note), Closing Site, SureClose, RealAssist, CTM EContracts, Print Shop, Google Docs, Salesforce
