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Customer Service Representative

Company
******
Email
******
Position
Full Time
Experience
0-1 Entry Level
Category
Project Management
Date Posted
Sat 21 Dec
Location
Adelanto, California
Post ID
496917
Benefits
Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans
Benefits
$24
Hours
Minimum 4hrs
Website
# of employees
100
employee turnover rate
20%
Average length of employment
55%
Personality needed
None
Work culture
Functional and Active
Growth rate of company
79%
Can you work from home
Yes
Accept visa applicants
No

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Job Responsibilities:

Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.


Qualifications / Skills:

Customer service
Product knowledge
Market knowledge
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
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