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Assistant Manager - Gap Outlet - Dolphin Mall
1-3 Junior Level
Wed 15 Feb
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GENERAL SUMMARY: The Assistant Manager is responsible for delivering financial results for a ****** Outlet store by thinking customers first, inspiring creativity, and doing what is right. The Assistant Manager executes the day-to-day plans and strategies developed by the General Manager/Store Director. They also have a shared ownership for creating a positive store experience from a merchandise presentation, process management and customer and employee experience perspective
ESSENTIAL DUTIES & RESPONSIBILITIES:
Talent & Culture
Inspires and motivates team by communicating ****** Outlets approach and vision to the business.
Addresses substandard performance; in partnership with General Manager/Store Director, initiates and administers performance improvement action plans and/or corrective action as necessary.
Effectively accomplishes work through others by delegating tasks to associates.
In partnership with General Manager/Store Director ensures employees have an identified career path and high potential employees are prepared for the next level.
Motivates team by recognizing and rewarding individuals and/or store for great performance.
Handles employee issues and concerns in a professional, respectful and timely manner.
Encourages team retention by promoting a positive store environment.
Partners with General Manager/Store Director/District Manager on all issues involving on-notice situations.
Annually writes associate performance reviews and administers compensation changes in partnership with General Manager/Store Director.
Leads and models outstanding service to our internal and external customer.
Performs role of Manager on Duty; observes and provides coaching and feedback to associates on their productivity and performance.
Monitors company communication tools daily and adjust schedule to execute workload as needed.
Educates and motivates team on credit card goals, and ensures active participation in acquisition drives.
Resolves escalated customer complaints in a professional, respectful manner; in partnership with General Manager/Store Director and management team, trains and empowers associates to resolve customer concerns in the moment.
Evaluates the store from the customers point of view; utilizes the Customer Experience Survey to educate the team on the stores performance and to improve the customer experience.
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